1. Where are your products made?
All DAY items are ethically handcrafted by selected artisans in Nepal.
Why Nepal? Please see our production details here.
2. I don't see listings for men's and women's styles. How come?
Our sweaters are unisex. There is no distinction between sexes in sizing, fit or style, so please carefully review our size chart when ordering. All measurements are in inches.
Our DAY sweaters fit overall slightly more snug (especially in the sleeves) compared to our Original hand knit label Granted.
3. Can I order a custom size or a custom colour to existing design?
Unfortunately DAY knitwear is pre-made and we cannot accept custom colours and sizes at this time.
4. What is your return/exchange policy?
Please keep in mind that because our items are handcrafted, we list our sizing assuming there may be plus-or-minus .5" - 1" in finished measurements. Every item is thoroughly checked in workmanship before it is shipped out.
We are happy to exchange your sweater for a different size, however you must cover the shipping cost. You must contact DAY for an exchange request by email within 3 days of receiving your order. We will review your request and give you an exchange order number. Please understand that without this number, we can not make an exchange. The product must be returned to us unused, unworn, with the original tags and packaging, within 7 days of the date of your request.
Refunds are available on defective merchandise only.
Sale items are final, which means no returns or exchanges.
Please email us your request first before sending anything out to us.
We will require clear photos and details of your requests, from there we will assess your sweater condition before we can determine cost of your repair. Holes and unraveling repairs will cost starting from $20.00 to $50.00.
There is no charge for pill removal and steaming and minor repairs (For example: stitch pulls or unraveling due to normal wear).
Shipping costs are not covered and will be the customers responsibility.
This offer is valid for DAY items only.
Please note we do not repair or accept items that are heavily soiled (dirty), damaged from improper cleaning, run-ins with dogs, other animals, insects (moths), or other factors unrelated to the construction of the item.
6. My sweater is fuzzy with small pills. Is this normal?
Yes, our sweaters are made from wool so pilling will naturally occur. Pilling happens when individual wool fibres rub up against each other, felting into tiny balls. It's not a defect. You can easily remove pills with your fingers.
7. Why is the colour of my sweater different from the photo on your website?
Computer monitors vary in how they display colours. Additionally, lighting during our photo shoots may mildly affect how the colour displays. We do our best to display colours accurately.